Have a question?
We're happy to help and bring more clarity to your insurance.
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
With Onlia you can easily get an insurance quote online. Just answer some questions and you'll get a price right away.
Some situations will require you to speak to an Onlia insurance broker team member, but otherwise you can get an insurance quote and policy anytime online.
If you have an Onlia account, and looking to add a product, ensure you are signed in or give us a ring at 1 844-472-7905.
New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount. For existing customers looking to add a policy and receive the discount, contact your broker or give us a call at 1 844-472-7905.
Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.
My Account
- I can't remember my log in details for My Account.
When logging in, simply click "Forgot your password?" and we'll get you back in in no time!
- How do I change my password?
In your account, go to Account settings. Under Password, follow the on screen directions.
- How do I change the email address associated with my Onlia account?
In your account, go to Change Requests and select Personal. Then select Change Email Address. Follow the directions on screen from there.
- I can't sign in to my account. What gives?
If you're unable to log in, you can click "Forgot your password?" and reset your password and follow the directions in the email you receive - this should do the trick.
It’s possible that we’re doing maintenance on our website, or that it’s just being difficult. If that’s the case, we’re super sorry for the inconvenience. Please try signing in again later once we’ve got things sorted. If you’re still having trouble, please let us know and we’ll help solve the issue.
- How do you keep my information private?
Any information you provide to us is encrypted and stored on a secure server. We take your privacy seriously, and we won’t sell or disclose it with anyone.
For full details about how we use and store information, please see our Privacy Notice.
- I had to set up a new account, and my email address is not being accepted.
If you're setting up a new account with Onlia, you'll need to use an email address that's different from the one used with a previous Onlia account.
- How do I access My Account?
You can sign in to your account through a desktop computer, a tablet, or your phone. To sign in to your account, click Sign In at the top right of your screen and enter the email address and password that you signed up with.
- I need help unblocking my account.
Contact us at support@onlia.ca and we'll sort you out.
- How do I delete my account?
If you really don’t want to store your personal information with us, you can contact Customer Support to delete your account.
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How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.